Utilization of Human factors Intervention Matrix( HFIX) to Develop Aviation Safety Management Strategy

This study applied Human Factors Intervention Matrix (HFIX) framework and Analytic Hierarchy Process (AHP) to develop human errors intervention strategy. Our AHP questionnaire,designed based on the 31 incident scenarios that were taken place between 2009 and 2011 and included 72 safety recommendations to reduce specific human errors, was distributed to commercial airlines related personnel and was completed by eight managers and eleven pilots of commercial airlines and eight officers of Taiwan Aviation Safety Council (ASC). The results specified that each approach in HFIX framework possesses its unique characteristics under consideration of different criteria. This study has demonstrated that the HFIX framework can apply to the reduction of human errors from five different approaches. The study also suggests that each commercial airline selects appropriate intervention strategies in accordance with its own demands and resource limitations, and AHP can serve as a tool to assist its decision makers to evaluate their diversified strategies with different criteria in developing aviation safety management strategies.